Fastcharge – Privacy Policy

Date: 01.05.2024

Fastcharge AS collects your information in order to provide you with the best user experience, and we encourage you to read this Privacy Policy carefully. This Privacy Policy contains information about how we handle your personal data.

Key concepts:

• Contact information for Fastcharge
• Fastcharge as Data Controller
• What type of information do we collect?
• Consent under Section 6f and the right to withdraw consent
• Information from other sources
• The purpose of processing personal data
• Consent for email correspondence, direct marketing, and further contact
• How long is the information stored?
• Who can the information be shared with?
• Information sharing with third parties
• Where is the information stored?
• Your rights regarding access, deletion, and possible transfer
• Other purposes
• Cookies
• Email and phone
• Newsletter
• Web statistics

Fastcharge as Data Controller

Fastcharge is the Data Controller responsible for handling your personal data. If you have questions regarding processing or wish to exercise your rights, you can contact us at:

Fastcharge AS
Kronprinsens gate 17, 0251 OSLO
Organization number: 928 807 908
Email: support@fastcharge.no
Phone: +47 21 900 800

Key definitions

Personal data is information that alone or together with other information can be used to identify, locate, or contact a person. Examples include name, email, phone number, and IP address. Processing of personal data includes all forms of handling personal data, such as collection, analysis, registration, and storage. The Data Controller determines the purpose of the processing and what data is collected. The Data Controller is responsible for ensuring that your data is handled in accordance with applicable privacy legislation.

What type of information do we collect?

When you register via a form, order a service or product, or visit our website, you may be asked to provide information. Depending on the situation, we may request:
• Name
• Email address
• Phone number
• Information about the type of assistance or services you request
• Other details such as responses to questions or forms
• Technical data: the web address you use to access our site, your IP address and user behavior, your activity on the site, browser type, language, and information about identification and operating system

Consent under Section 6f – and withdrawal of consent

We rely on legitimate interest under Section 6f of the Privacy Act. If you are a past or new customer, this constitutes a legitimate reason to send you information. This is treated as consent under the Norwegian Marketing Act. You may withdraw this consent at any time. If withdrawn, we will delete your personal data. Note that deletion may affect delivery of information within the scope of the customer relationship and ongoing communication.

Information from other sources

By consenting to our processing of your personal data, you also allow us to register additional information you have provided earlier. Based on publicly available data, we may supplement your registered details with industry and additional contact information. If you are a customer, we may also add information obtained through customer service interactions. Data necessary for services you use will also be stored.

Purpose of processing personal data

Your information is used for the following purposes:
• To provide you with the best user experience on our website and in our communication.
• Sales and marketing activities via direct email, SMS, or phone.
• Customer service and information about our services.
• To gather statistics and user behavior data to improve our website and services.
• To:
– Respond to inquiries
– Send requested material or fulfill obligations based on information you provide
– Establish and maintain a sales dialogue
– Send information of potential interest to you
– Add you to mailing lists for news and content you have chosen to receive

Consent for email, marketing, and further contact

By consenting to our processing for the above purposes, you agree that:
• We process your data in accordance with this Privacy Policy
• We may send you direct marketing about our services via email
• We may contact you by email or phone
• You may subscribe to newsletters you have chosen to receive

You may unsubscribe at any time via the link at the bottom of our emails or by contacting us directly.

Data retention

We only retain your data as long as necessary to fulfill the purpose for which it was collected. If you have an active dialogue with us, we keep your data for 2 years from the last contact, then delete it. An active dialogue means interaction with Fastcharge or our representatives within the last 2 years (via phone, email, downloading material, or filling in a form).

If you have subscribed to regular emails, we continue processing until you unsubscribe, after which we retain your data for 2 more years before deleting it.

Who can access the information?

The information is only available to a limited number of employees in marketing, customer support, or sales.

Sharing with third parties

We do not sell your personal data. If there is an active sales or customer dialogue involving our partners, we may share:
• Name
• Address
• Email address
• Phone number

If you register for an event hosted with an external partner, the same data may be shared along with responses to additional forms or questions.

Data storage

Your data is stored in Fastcharge’s customer system. Sub-processors handle your data on our behalf and cannot use it for other purposes than the agreed service. We ensure subcontractors comply with these terms and Norwegian privacy laws.

Your rights

You have the right to know what data we hold about you, and to request corrections or deletion. To withdraw consent or request access, correction, or deletion, contact us at the email above. Requests must include a signed electronic copy. We can also assist with data portability if requested.

Other purposes

If your personal data is to be used for purposes other than originally collected, we will notify you and provide the required information again.

Cookies

Cookies are small text files placed on your device when visiting a website. Data storage and processing is not permitted unless you have been informed and consented. You will be informed about what data is collected, the purpose, and who processes it. We only use cookies to enhance your user experience, for example by remembering form entries.

Email and phone

We use email and phone as part of our daily operations. Relevant information from calls and emails related to customer service is logged in our CRM system. Employees are responsible for deleting unnecessary emails regularly, at least annually. Email accounts are deleted upon resignation, though relevant emails may be transferred to colleagues. Sensitive personal data must not be sent by email.

Please note: regular email is unencrypted. Do not send confidential or sensitive information by email.

Newsletter

We send newsletters by email 4–6 times per year, containing guidance, news, and information. By registering your email address, you consent to receive newsletters. Your email will not be used for other purposes, except for occasional surveys. You can unsubscribe at any time. Emails are stored in a Mailchimp database and are not shared with others.

Web statistics

Fastcharge collects anonymized information about visitors to Fastcharge.no to produce statistics that help us improve our website. Examples include number of visitors, visit duration, referral sites, and browser usage.

Data is processed in anonymized and aggregated form, meaning it cannot be traced back to individual users. We collect full IP addresses, but anonymize them so only the first three groups are used for statistics. Aggregated IP data is combined into groups, not processed individually. Some pseudonymized data may be processed individually but is automatically deleted after 14 months.

We use Google Analytics for this purpose.